Get Offline Requests

API will return offline requests sending by site customer when no Agents were online.

Resource URL

https://Server Node Environment/index.php

Example : https://api.yourdomain.com/index.php

Resource Information

Parameters Values
Resource Format JSON
Method GET
Requires authentication? Yes

Request

GET Params

Parameters Mandatory Description
[Request parameters]
d REQUIRED api - Controller directory name
c REQUIRED chat - Controller name
m REQUIRED get_offline_requests - Controller method name
token REQUIRED Application Access Token
user_id REQUIRED Agent ID

Response


{
    "result": "success",
    "language_version": 20171221061942,
    "offline_requests": [
        {
            "id": "22",
            "message": "I am a new customer.",
            "request_status": "pending",
            "created_at": "2018-05-26 07:30:33",
            "department": null,
            "sender_id": "132",
            "name": "Site Visitor",
            "email": "site-visitor@pkpwssib.com",
            "profile_color": "#f06292",
            "profile_pic": "",
            "profile_picture": null
        }
    ]
}

Messages returned

HTTP STATUS CODE Description MESSAGE BODY
200 Successfully Return Return Json data.
200 Authorization Error {"result":"failed","error":"Invalid access token or Token has been expired."}
400 Request is malformed {"error": "invalid_request", "error_description": "description"}
403 Forbidden Directory access is forbidden.
404 Resource Not found The page you requested was not found.